Return Policy

At Livindi, we aim to ensure your satisfaction with our products. If for any reason you are not fully satisfied with your purchase, you may return the product under the following conditions:

  • Return Period: All products must be returned within 30 days of the original purchase date to be eligible for a refund. All returns are subject to a restocking fee, described below.
  • Condition of Product: Items must be returned in their original packaging, including all accessories and documentation. Products that show signs of wear, misuse, or damage caused by the consumer will not be eligible for a refund.
  • Inspection Upon Return: All returned products will be inspected upon receipt. Products that do not meet the conditions specified here may not be eligible for a refund.
  • Restocking Fee: Returned products are subject to a restocking fee of up to 50% of the product's purchase price, applied at Livindi's discretion. The fee is deducted from the refund.
  • Non-Refundable Fees: Shipping fees, subscription fees, and any associated costs are non-refundable.
  • Bed Sensors: For hygiene reasons, returned bed sensors are not eligible for a refund.
  • Refund Processing: Refunds for eligible returns will be processed within 5 to 10 business days after the return has been received and inspected. Refunds will be issued to the original payment method used at the time of purchase.
  • Subscriptions: There are no contracts and you may cancel at any time with no cancellation fee. To cancel, email support@livindi.com from the email address used to place the order. Please note that once a subscription is cancelled the system cannot be reactivated. Livindi Lite subscriptions cancelled before the third subscription payment require the LivindiPad to be returned. Leased equipment must be returned within 7 days of a lease ending or payments stopping, or the full hardware cost will be charged.
  • Warranty Claims: This return policy is separate from our Limited Warranty. If you believe your product is defective due to a manufacturing issue, please refer to our warranty terms for further assistance.
  • Arbitration Agreement: Any disputes regarding returns will be handled in accordance with our "Dispute Resolution" section as outlined in our Terms of Service.

For any questions or to initiate a return, please contact our support team at support@livindi.com or call us at +1 (508) 416-6030.

We appreciate your understanding and cooperation in adhering to these guidelines.